Enthuse your guests, customers, and patients!
The first impression is a mixture of many different elements: facial expression, clothes, posture, hairstyle, smell, and evident details. How do you come across? How would you like to come across? You are able to direct that!
You are a service provider–you are in the focus of your guests, customers, or patients. Every time you meet or talk to someone, they also form an impression of your company.
If a guest finds you likeable and competent, chances are good that he will also like your company, colleagues, or products–and will always return as your guest, customer, or patient.
You learn how to conduct a conversation correctly and get advice on successful communication techniques as a host or service provider. We teach how you can enthuse your guests, customers, and patients with very little effort and may even exceed their expectations.
Methods:
Workshop
Time expenditure:
One day of insight
9 am–5 pm or upon consultation
News
Nursing care insurance – Increase of payments since 01.01.2015
Since January 2015 there is an increase of the amount of benefits in the nursing care insurance. We have outlined some of the important changes.
Non-cash benefits | Day and night services
Please find below the new maximum rates for non-cash benefits on an outpatient basis as well as the day and night services.
care level 0
till 2014 € 225
since 2015 € 231
care level I
till 2014 € 450
since 2015 € 468
care level I(people with significant disabilities)
till 2014 € 665
since 2015 € 689
care level II
till 2014 € 1.100
since 2015 € 1.144
care level II(people with significant disabilities)
till 2014 € 1.250
since 2015 € 1.298
care level III
till 2014 € 1.510
since 2015 € 1.612
If there are any questions left please do not hesitate to contact us.
Yours HUMANITAS Pflegeservice – Team