Complaint management
Complaint management is an important part of our company concept. Active complaint management gives us valuable information on the strengths and weaknesses of our company and plays a key role in our customer service.
The objectives of our professional complaint management are:
- Improving our service quality
- Customer requests are quickly dealt with
- Reestablishing customer satisfaction
- Avoiding and reducing costs of errors and complaints as well as follow-up costs
- Making use of complaint information with respect to operating risks and chances on the market